Learn how to deal with the unrealistic expectations of customers. Discover ways to build credibility. Listen to what customers are really saying so you meet their personal as well as practical needs. Understand how to make every interaction with customers productive and satisfying for both of you.  You’ll gain workable tools to use immediately back on the job.

The old adage applies here:  If the only tool in your toolbox is a hammer, everything looks like a nail. Gain strategies to maximize effectiveness through a variety of leadership styles and improved relationships. Improve performance through discerning your best understanding of the situation and the employee. Learn 5 factors that motivate and increase your feedback skills to communicate, coach and mentor your staff. Learn how to use the supervisory conference to direct, coach and delegate, and how to pinpoint key results areas.

Gain a better understanding of teams, the persons on your team, and some of the issues team members want to address. Participants experience team activities (outdoor or indoors) giving them insights into their own effective and less-than-effective work styles and behaviors.  An informal setting provides a comfortable forum to discuss expectations and challenges seen by team members. We’ll take the time to identify team strengths and weaknesses and understand where your team is in its development. Team members will learn how to move from one stage onto the next. Team members will experience the importance of process as well as solution outcome. The sessions will end in solution-oriented action plans that include process refinement for self- sufficiency.

Often “change” issues at work are really interpersonal conflicts and personal fears that keep us stuck - unwilling and unable to adapt to change. Through an examination of the change process and the fears associated with it, you will gain a toolbox of techniques. Help yourself and others to move more gracefully through and adapt to change. Minimize the workplace negativity caused by those resisting change.

Whether it’s our bosses, co-workers, or customers, we all occasionally get irritated, angry or frustrated. Walk down a different path to see the grouches and grumps in our lives unknowingly urging us to grow, if we are aware. Instead of getting caught up in victim thinking, learn to see your part in the dilemma and recognize the choices available. The sticky residue of frustration, anger, indignation and victimization keeps us from enjoying work and life more fully. Sometimes the grudges we hold cause stress and illness. Rather than asking Why is this happening to me ... again? learn to ask more empowering questions that will lead  to a greater understanding of ourselves and others. Move past the challenge to growth ... and a sense of choice, freedom and enjoyment at work.

"This was the most successful ODASI (Ohio Department of Alcohol and Drug Addiction Services Conference) on record, with the 548 persons who attended giving the event an overall rating of 4.35 (out of 5), which is very good for a conference of this size and setting.  The rating for your Train the Trainer course was 4.50.   Again, thank you for lending your skills and expertise to those who serve the citizens of our state.  Please contact me if I can ever be of assistance."

Frank Underwood, Training Manager
Dept. of Alcohol and Drug Addiction Services

"Many thanks for the excellent presentation you gave the assistants at the Ohio Podiatric Medical Association/Ohio Podiatric Association Annual Meeting and Seminar in Columbus!  Your presentation to the Podiatric Medical Assistants was exceptionally well received, and all who attended learned something new about Understanding Personality Types for Improvement Communications.  I am still receiving wonderful comments about the program and your presentation in particular."

Linda L. Smith, PMAC, Executive Director/Educational Coordinator
Ohio Podiatric Medical Assistants Association

"Great ideas! Very good speaker! Very practical, very enjoyable and great session. I enjoyed and learned new techniques to take back to the office. Very good speaker - interacted well and was funny. Speaker was very pleasant, knowledgeable and interesting. Good speaking voice.  Included audience. "

Compilation of comments - Illinois Health Care Association
48th Annual Convention and Trade Show