Scott Friedman

Sometimes, you just have to laugh! Scott Friedman is a humorous speaker who gets audience members laughing and feeling good ... while opening their minds to new ideas. As Scott tickles their funny bones with his quick wit and playful style, he always slips in "how to" techniques and practical ideas.

In his programs, Scott skillfully challenges people to take control of their lives … and offers concrete ways to do so. Specifically, he assists participants in mastering change, relieving stress and burnout, developing their own sense of humor, and creating more value in their careers. His improvisational skills and delightful nature add a refreshing quality to each program.

Connecting with Customers

Today, providing fast, efficient service is no longer enough for the customer.  Surveys (including a recent Gallup poll) have shown that customers are increasingly looking for an engaging experience while being served.  Highly responsive companies, such as Southwest Airlines, Walt Disney, and Pike’s Place Fish Market, have shown that engagement is a secret to success and a key strategy in achieving higher customer satisfaction.  When you engage your customers, they will be transformed into loyal advocates for your company.

In this entertaining and insightful program, you will learn to build perceived value in the eyes of your customers and highlight your uniqueness.   Discover how to build customer loyalty and trust through consistent, reliable service and creating positive experiences. Develop a competitive advantage through a service culture and discover that he or she who engages—wins!

The Best Way to Predict the Future is to Create it

In these turbulent, uncertain, globally competitive times, innovation and resourcefulness are prerequisites to survival. This renowned program is fast-paced, humorous, and full of useable ideas on being a victor instead of a victim. Participants leave feeling better about themselves, their responsibilities, and the future. This program is a great kick-off, closing, or banquet talk. Treat yourself to a grand shot in the arm as you walk away with needed tools for creating your future!

Using Humor for Change

Personnel Directors in American's largest firms believe that a sense of humor is essential to professional success. When positive humor is used appropriately in business, productivity dramatically increases. Studies show that humor also enhances problem-solving skills, improves communication, creates better employee relationships, elevates morale, and reduces burnout. In a humorous yet educational fashion, this program delivers a multitude of proven techniques to add humor to your work environment and life.

A Funny Thing Happened on the way to the Sale

This program explores how to create new customers and keep them for life through the use of humor, value-added creativity, and other trust-building strategies. Positive humor creates an immediate bond with your clients and establishes a feeling of camaraderie. Humor also enhances receptivity, reduces resistance, and sets the tone for cooperation rather then contention. Learn ways to differentiate yourself and build perceived value that highlights your uniqueness. Through this entertaining, insightful, and participatory program, participants will discover that he or she who laughs, sells!

Punchlines, Pitfalls, and Powerful Programs: 10 Surefire Ways to Add Humor to Your Presentation

If you want to make a greater impact and truly connect, you must not only educate your audience but entertain them as well. This program is full of practical, useable ideas in using humor to increase your value as a communicator. Participants learn how to play off the audience, develop original material, uncover an organization's humor hot buttons, who to "poke fun" at in a meeting, and where to find clean, appropriate humor.

"Not a single person left the room without a smile on his face. Scott's presentation was the highlight of our Regional meeting. We would not hesitate to recommend him to any group."

John Berglund
President & CEO
Consumer Credit Counseling Service of Greater Denver, Inc.

"Your humor kept us laughing, but your message was 'right on' for our industry. I heard nothing but good comments following the presentation."

Douglas Hill
President
California Moving and Storage Association

"We knew we had a winner when every person in the room was laughing uncontrollably throughout the entire hour. Scott was by far the best speaker we have ever invited to participate in a sales event."

Scott DeBoer
Sr. Vice President
Alliant Foodservice--Philadelphia

"Your humor and wit were absolutely top notch and right on!"

Arnold W. Ng
Vice President Sales Marketing
Environmental Care, Inc.--California

"I just can’t say enough great things about your presentation – you captured the audience with your wit, your warmth, and your unique and fun approaches to dealing with stress and change. In just a short time visiting with some of the attendees, you really zeroed in on their mood and their concerns. You were able to win them over in a heart beat. What an act to try to follow! What an amazingly awesome performance!"

Linda Bryant

Executive Director

Texas Housing Association

"When you have an audience that is so quiet that you could hear a pin drop, plus having so hearty laughs-you're good!!  In my twenty years as IAPHCC Executive Director, you topped all of our Opening Session Keynoters!"

Illinois Association of Plumbing, Heating and Cooling Contractors

"Our employees at the Navy Army Credit Union were entertained as well as motivated (not-to-mention laughing like crazy.)  Scott's delivery is outstanding, and his ability to size up a group and make the presentation very personal is quite an accomplishment.  Scott is extremely easy to work with, and takes the time to understand what you want him to convey to your group." 

Navy Army Credit Union

"You did such a nice job of establishing a positive beginning for the conference.  Your presentation was a nice blend of humor and ideas the stimulated thinking."

Nebraska Department of Education

"A funny (and great) thing would not have happened were you not at The Special Event in New Orleans!  Your session, "funny thing..." was an enormous success!  You are a true professional and you style is the perfect combination of humor and message!"

Primedia

"Not only was your message valuable, your quick wit and humor made it memorable."

Continental Airlines