|
©2008
N. E. FRIED AND ASSOCIATES, INC.
Dublin, OH 614-766-9800 -
Carlsbad, CA 760-633.4444 |
20/20®
Insight GOLD
Hybrid Software and ASP*
|
Panoramic
Feedback™
100% ASP*
|
TotalPerformance™ Primarily SB*
|
ECustom™
Primarily ASP*
|
Compass™
Primarily ASP*
|
|
*Application Service
Provider. Hybrid: Surveys created on your desktop and
easily uploaded to the web. All data collected on the web.
Data can be stored on web and your PC or LAN |
*Application Service Provider |
*Service Bureau |
*Application Service Provider |
*Application Service Provider |
Developer
Representative
|
Performance Support
Systems, Inc.
N. E. FRIED AND ASSOCIATES,
INC. Dublin, OH
614-766-9800 - Carlsbad, CA 760-633-4444 |
PanoMetrics Inc.
N. E. FRIED AND ASSOCIATES,
INC. Dublin, OH
614-766-9800 - Carlsbad, CA 760-633-4444
|
SumTotal
SystemsTM N. E. FRIED AND ASSOCIATES,
INC. (referral partner) Dublin,
OH 614-766-9800 - Carlsbad, CA 760-635-3305
|
Right Management Consultants Company
800 608-3267
|
Right Management Consultants Company
800 608-3267
|
Channels of Distribution
|
Through independent distributors worldwide
|
Direct worldwide and through independent
distributors
|
Direct worldwide
distribution and Support through
SumTotal SystemsTMonly. |
Through Right
Management Consultants (over 300 Offices) |
Through Right
Management Consultants (over 300 Offices) |
| Design
Focus: Development Only or Performance Appraisal (Compensation) |
Development |
Development |
Both--No
Total Summary Ratings |
Both--No
Total Summary Ratings |
Both--No
Total Summary Ratings |
| Distribution
and Data Collection Media |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™
|
Distribution
Network
Paper
Scan Sheets
Web
Offline/Laptop
|
No
Yes
No
Yes, hosting InTERnet
service on PSS's server or your InTRAnet server
No |
No
Yes
No
Yes
No |
Yes
Yes
No
Yes
Yes
|
Yes
Yes
Yes
Yes
Yes
|
Yes
Yes
Yes
Yes-
Yes
|
| Integrated E-Mail
Respondent Notification |
Yes |
No |
Yes |
Yes |
Yes |
| Individual Respondent
Tracking |
Yes |
Limited.
No names available, only password and e-mail address |
Yes |
Yes |
Yes |
| Automated Reminder
Messages |
No |
Yes |
Yes |
Yes |
Yes |
On-Line
Rater Selection
By Administrator
By Supervisor
By
Subject
By System Automatically
|
Yes
No
Yes
No
|
Yes
No
Yes Yes
|
Yes
Yes
Yes Yes
|
Yes, Group Level
Yes
Yes, with supervisor approval
No |
Yes, Group Level
Yes
Yes, with supervisor approval
No |
| Questionnaire
Development |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
| Library of questions |
Yes, extensive |
Yes, extensive and
multilingual |
Yes |
Yes, extensive |
Yes, researched and
validated for managers and executives based on best practices |
| Item customization |
Yes |
Yes |
Yes |
Yes |
No |
| Job specific - Unique item
written by incumbent online |
No |
No |
Yes |
Yes |
Yes |
| Job specific - Unique item
assigned to respondent rater group |
Yes |
No |
Yes |
Yes |
No |
| Weighting: Item/Factor/Category
|
No |
No |
Yes, items and factors |
Yes |
No |
Comments Options
After each item rating
After rating all items in a category
Can require comments before proceeding to next
item
|
Yes, either consolidated or by rater group
Yes, either consolidated or by rater group
No
|
Yes, broken out by respondent category, e.g., ,
peer, supervisor,
direct report
Yes, broken out by respondent category, e.g., ,
peer, supervisor,
direct report
No
|
Yes, either consolidated or by rater group
Yes, either consolidated or by rater group
Yes
|
Yes
Yes
No
|
No
No
N/A
|
| Summary comments (unlimited,
customizable) |
Yes |
Yes |
Yes |
Yes |
Yes |
Respondent Rater Groups
Customized labeling
Weighting
|
Yes, unlimited
No
|
Yes, unlimited
Selective
|
Yes, unlimited
Yes
|
Yes, unlimited
Yes
|
Yes, unlimited
Yes
|
Scaling options
Dual Scales Per Question
Olympic Scoring
Customized Rating Descriptors
Customizable rating range
Use of "Not Applicable"
Reverse Scoring
Normative Data
|
Yes
No
Yes
Partially (2-12)
Yes
No
Yes (Internal)
|
Yes
Yes (optional)
Yes
Partially, 2-10, -2 to 2 & -5 to +5
Yes
No
Yes (Internal)
|
Yes
Yes, patented technology retains outlier scores
and adjusts for bias
Yes
Yes
Yes
No
Yes (Internal and external) |
Yes
Yes
Yes
Yes
Yes
No
No
|
Yes
Yes
No, because using normative data
Yes
Yes
No
Yes
|
Foreign Languages
Items in Library of Questions
Narrative Sections of the Report
Computer Commands
|
Can be translated into any Romance language
|
Can be translated
to any language
Can be translated
to any language
Can be
translated to any language, except for administrative wizards, which
are in English |
Can be translated to any
language
Can be translated to any language
Can be translated to any language
|
English only for
administration. Multiple languages for paper distribution. |
English only for
administration. Multiple languages for paper distribution. |
| Reporting
Capabilities (Feedback Reports) |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
| Flexibility-User
Defined |
Yes, extensive
|
Yes |
Yes, extensive
|
Yes, extensive
|
Standard
reports with some customization |
| Recommendations
for Development |
Yes, Predefined
or Customizable |
Yes,
Predefined or Customizable |
Yes, Predefined
or Customizable with Supervisory
coaching options |
Yes, predefined
or customizable |
Yes, predefined
or customizable |
| Layout and Design
|
Bar graphs and
Gap graphs |
Bar and scatter
graphs; A4 printing for metric users |
Bar graphs, spreadsheets
& special graphics |
Bar graphs |
Bar and gap
graphs |
| Comments |
Yes, consolidated
|
Yes, consolidated
|
Yes, consolidated
|
Yes, consolidated
|
Yes, consolidated
|
| Print Preview |
Yes |
Yes |
Yes |
Yes |
Yes |
| Reports
Available Electronically |
Yes,
Administration only; requires PDF writer |
Yes, PDF |
Yes |
Yes |
Yes, after
attending a feedback workshop |
| List of all
Respondents Completing Feedback
|
No |
Yes |
Yes |
No |
No |
| Reporting
Capabilities (Administrative Reports) |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
| Automated Demographic
Data Cuts and Sorts |
No, must be exported |
Yes, up to 2
levels |
Yes,
configured/customized to fit client needs |
Yes |
Yes |
| Automated Project
Status Reports |
Yes, limited |
Yes,
extensive. Provides a variety of project components in addition
to responding tracking |
Yes,
configured/customized to fit client needs |
Yes |
Yes |
| Automated aggregate
data, across different cuts of the organization, combining several
projects. |
Yes, including
bar graphs, with optional subject ranking by competency |
Yes, including
bar and scatter graphs and tables with optional subject ranking by
competency |
Yes,
configured/customized to fit client needs |
Yes |
Yes |
| Automated Individual
Comparison Reports (Time 1 vs. Time 2) |
Yes, including
bar graphs, with optional subject ranking by competency |
Yes |
Yes,
configured/customized to fit client needs |
Yes |
Yes |
| Respondent Rating
Bias |
No |
No |
Yes,
configured/customized to fit client needs |
No |
No |
| Action/Goal
Planning and Development |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
Career
Navigator™
(Stand Alone or Integrated
w/ECustom™
|
Compass
Suite™ |
| Interactive,
On-Line Goal Setting
On-Line Development Plans
Interactive On-Line Action Plans/ Resources
Customizable User Interface
Customizable Content to client Competencies
|
Yes, uses an
online analysis tool to assess areas of strength and weakness. Will automatically identify areas for development
and provide specific actions to take and identify appropriate available
resources on the areas of personal leadership and team leadership
survey areas. Also includes self-development toolkit for analysis
and goal setting for each report recipient. |
Yes, the
Self-Development Series provides Report Integration, Goal-setting and
Action- planning Units, as well as specific suggestions for various
actions to take and many resources available. |
Yes to all.
Integrates assessment strengths/weaknesses with individualized,
customizable development planning and goal tracking. Individual
goals and development plan actions can be tied to cascading
organizational objectives. Includes
extensive resource library mapped to competencies.
|
Yes*
Yes*
Yes*
Yes*
Yes*
*Separate Product. Price is contingent and scaleable depending
on company size and level of customization of standard
offering.
|
Yes*
Yes*
Yes*
Yes*
Yes*
*Separate Product. Pricing can be bundled with the
survey. Also includes a Progress Check--a self-administered
mini 360 in which the manager identifies a limited number of items
he/she wants to ask other about and then invites respondents
directly from the web to give feedback.
|
| Implementation
Guidance |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
| Implementation
Plans and Resources |
20/20®
Power User-Contains project planning, implementation, training, and
communication guidance including presentation guides, lesson plans and
objectives. CD ROM contains audio and hyperlinks to navigate the
system as well as PowerPoint slides. |
Complete
360-Degree Feedback Kit provides in-depth guidance for designing and
implementing 360-degree feedback in organizations, pre- and post-360
scripted workshops for Subjects and Responders, 2-session Coaching
guide, and Leadership Coaching for the Workplace textbook.
(Priced separately) |
Configured
for each client with step-by-step personalized administration from
SumTotal SystemsTM support team, augmented by PowerPoint training
presentations. |
Project
management and implementation guidelines are standard service
offerings. Provides written guidelines, materials,
curriculum, communication and procedures for a nominal charge. |
N/A |
| Safeguards |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
| Respondent Password Access
|
Yes |
Yes |
Yes |
Yes |
Yes |
| Administrator Password Access
|
Yes |
Yes |
Yes |
Yes |
Yes |
| Access by System
Administrator |
Limited, can
track surveys, but unable to view or edit ratings or comments of specific
respondents. |
Limited, can
track surveys, but unable to view or edit ratings or comments of specific
respondents. Can export data and edit comments. |
Depth of
administrator access controlled by client. Confidentiality can
be protected by view only access or administrators can review and edit comments. |
Complete, full
tracking, viewing, and editing of ratings or comments. |
Complete, full
tracking, viewing, and editing of ratings or comments. |
| Respondent Confidentiality |
Password protected,
encrypted. Individual responses may not be reviewed. |
Password protected,
encrypted. Individual responses may not be reviewed. |
Password protected,
encrypted. 128 encrypted Individual responses may not be reviewed.
Compliant with international privacy standards (Safe Harbor
Provisions) |
Password protected,
encrypted. Administrator may have access to review or edit data or
can be "locked out." |
Password protected,
encrypted. Administrator may have access to review or edit data or
can be "locked out." |
| Technical/System
Issues |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
Installation Media
CD ROM
Diskettes
Internet Download
|
Yes
No
Yes
|
N/A They are an ASP (Application Service Provider)
and software is resident on web
|
Yes
No (Updates only)
|
N/A for ASP
|
N/A for ASP
|
| Self-Installation |
Yes |
There is
nothing to install, maintain or upgrade since they are an ASP |
License/Install: To fully integrate
with HRIS and e-mail systems, requires on-site installation by
SumTotal SystemsTM
technical staff. (Included in project price.)
SB/ASP: No installation required
|
N/A for ASP |
N/A for ASP |
| HRIS
Integration |
Employee
roster can be imported from spreadsheet downloaded from HRIS system |
Employee
roster can be imported from spreadsheet downloaded from HRIS system |
Yes, full
integration and automatic update with HRIS |
No |
No |
| Database Structure |
MS Access, (SLQ
coming 2nd Quarter) |
Proprietary |
Microsoft SQL
Server |
N/A for ASP |
N/A for ASP |
Technical Support
800 Number Availability
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Hours of Operation
|
8am - 6 pm ET,
M-F |
9am - 8 pm ET,
M-F |
Free Support: 8am -
8 pm M-F.
24/7
fee based support available |
7am - 6 pm MT,
M-F |
7am - 6 pm MT,
M-F |
Number of support technicians
|
2 |
4 |
17 |
6 |
6 |
User Friendliness/Screen
Appeal
Drag and Drop Simultaneous Ratings
Tool/Navigation Bars
Tool Tips
Drop Down Menus
On-Line Help (Administrator)
On-Line Tutorial (Administrator)
Documentation
|
No
Yes
Yes
Yes
Yes
Yes
Yes
|
No
Yes
Yes, in the form of on screen help
Yes
Yes: Wizard and Project
Checklist
Yes Wizard
Yes
|
Yes
Yes
Yes
Yes
Yes
Yes
Yes
|
No
Yes
Yes
Yes
Yes
Not needed with ASP Solution
Yes
|
No
Yes
Yes
Yes
Yes
Not needed with ASP Solution
Yes
|
| System
Requirements |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
Hardware
|
IBM
compatible PC Pentium II or
better |
Any computer
that can access the Internet |
License/Install:
Requires separate database server. See
SumTotal SystemsTM for complete
list of server requirements. SB/ASP:
Any computer with Internet access
|
Recommended:
Pentium II with 64K RAM; Minimum 486/66
16K RAM |
Recommended:
Pentium II with 64K RAM; Minimum 486/66
16K RAM |
Accessories
|
Mouse, CD ROM
|
Mouse |
SB/ASP:
Mouse, Acrobat reader if PDF-format reports are desired. |
Mouse, CD ROM |
Mouse, CD ROM |
RAM
|
256 MB |
N/A |
N/A |
16MB |
16MB |
Software Disk Space
|
30MB |
N/A |
N/A |
N/A for ASP |
N/A for ASP |
Database Disk Space
|
30MB (Avg.) |
N/A, all data
maintained on secure external server |
N/A |
N/A for ASP |
N/A for ASP |
Video Monitor
|
Windows Supported Video or better (SVGA, 256
colors recommended) |
VGA (SVGA, 256
colors recommended) |
SB/ASP:
Any monitor capable of supporting 800x600 or better resolution. |
Recommended:
SVGA |
Recommended:
SVGA |
Operating System/Browser
|
MS Windows® 2000, XP,
or higher |
N/A. Requires
Internet Explorer or other browsers
and Acrobat Reader version 3.0 or better |
Windows (2000, 2003, XP) with Internet Explorer (5.5 or later),
Netscape Navigator (7.1 or later), or Mozilla Firefox (.8 or later)
Apple Macintosh (OS X) with Netscape
Navigator (7.1 or later) or Mozilla Firefox (.8 or later)
Linux Operating System with Netscape
Navigator (7.1 or later) or Mozilla Firefox (.8 or later) |
Recommended Windows
NT4or 2000; Minimum Windows 95/98 |
Recommended Windows
NT4or 2000; Minimum Windows 95/98 |
Printer
|
Any
color or B*W inkjet or laser, depending on resolution
desired. |
Any color or
black and white inkjet or laser printer depending on desired resolution. |
Color or black & white
Laser or Inkjet |
Any color or black and white
Inkjet or laser printer, depending on desired resolution |
Any color or black and white
Inkjet or laser printer, depending on desired resolution |
| Pricing |
20/20®
Insight GOLD |
Panoramic
Feedback™ |
TotalPerformance™ |
ECustom™ |
Compass™ |
| Base System Price
or System Setup and Registration for ASPs |
$5700 Gold
Systems Package (Corporate)
-Internet access
-20/20®
360
Power User
-2 days training in Newport News, VA or 10 hour
telephone training
Options
WebResponse
for Internal Servers $7500
$4600 Gold Systems Package
(Consulting Firms)
|
Single
Usage Offer: Available for
companies with up to 199 employees. Two editions are offered,
depending on the need.
The Standard Edition is a
full-featured 360 tool. Includes
Complete manual with hundreds of
competencies. Action-Planning Workbook for feedback recipients. Free
technical support and advice.
The Enterprise Edition adds
HRIS integration, unlimited aggregate reports, self-development
guidance for subjects, comparative (normative) reports and enhanced
layout customization of the questionnaire.
No hosting or
maintenance fees
|
Setup |
$3500 |
$5,000 |
|
Assessments* |
Standard |
Enterprise |
|
1-49 |
$142 ea. |
$170 ea. |
|
50-99 |
$105 ea. |
$126 ea. |
|
100-249 |
$ 78 ea. |
$ 95 ea. |
|
250-499 |
$ 64 ea. |
$ 69 ea. |
|
500-999 |
$ 45 ea. |
$ 50 ea. |
|
1000-2999 |
$ 33 ea. |
$ 38 ea. |
|
3000+ |
Request |
Quote |
*Must be
purchased all at one time for quantity discounts.
Perpetual
License Offer: Allows
multiple usages and are transferable to other employees.
Includes all features of the Enterprise edition stated above
|
One-time-only Launch Fee |
$500 |
|
Licenses |
|
500-999 |
$70 ea |
|
1,000-2,999
|
$52 ea |
|
3,000 + |
Request Quoter |
Annual Hosting
fee:
$7 per license
Annual Maintenance fee:
20% of total license purchase
|
License/install: On
site licenses are available for $75, 000 and up, depending on number
of users and
TotalPerformance™
modules. Price includes full
installation, customization and integration with HRIS, email and
database systems, plus on-site administrator system and
implementation training (system and implementation), set up of
custom
reports, etc. Consultants on site for up to one week.
SB/ASP:
Minimum $20,0000. Suite of
Options includes:
|
Annual
Database hosting & Project Management Fee $4500
Web
360 Feedback Processing and Reports $125 - $160 per participant
Disk/Scan/Paper
360 Feedback Processing and Reports 10% additional per
participant
|
If
standard survey used, no database and project management fee.
If customized, database hosting and project management fee:
$4,500
Web
360 Feedback Processing and Reports $215 - $295 per participant.
Disk/Scan/Paper
360 Feedback Processing and Reports 10% additional per
participant.
If
Compass Suite bundled with service, then $440 per participant.
|
|
Single Usage Licenses (SUL) These licenses are assigned
to a specific employee and are good for only one feedback
report. |
|
Usages |
|
|
1-49 |
$85
ea. |
|
50-99 |
$72
ea. |
|
100-249 |
$60 ea. |
|
250-499 |
$42 ea. |
|
500-999 |
$32 ea. |
|
100-2499 |
$24 ea. |
|
2500-4999 |
$18 ea. |
|
|
|
|
User license
quantity discounts available |
Incremental
pricing discounts available for large scale projects (>100 participants.
Pricing is based on a per participant/ per usage scale.
|
Incremental
pricing discounts available for large scale projects (>100 participants Pricing is based on a per participant/ per usage scale.
|
|
Unlimited Usage Licenses (ULLs) These licenses are
assigned to a specific employee and are not transferable.
They allow as many feedback reports conducted on that
employee as desired as long as the employee remains with the
company |
Standard Corporate Pricing listed below: Call for
Government and Education pricing.
|
Usages |
|
|
1-49 |
$130
ea. |
|
50-99 |
$100
ea. |
|
100-249 |
$ 75
ea. |
|
250-499 |
$ 55
ea. |
|
500-999 |
$ 42
ea. |
|
1,000-2,499 |
$ 32
ea. |
|
2,500-4,999 |
$ 24
ea. |
|
5,000-9,999 |
$ 18
ea. |
|
$20 - $100 per feedback recipient (unlimited usage
fee.)
SumTotal SystemsTM
hosted, web-based service also available
at $60 - $250 per feedback recipient. Price includes
system process setup, customization, online training, respondent
tracking, e-mail notifications, and customized reports.
|
N/A |
N/A |
Annual Maintenance Contract/Upgrades
(software) Administrative Fees (ASP)
|
Free upgrades. No charge for
tech support for first year if training completed w/i 90
days of product purchase. After first year, can
purchase optional annual support contract or pay per call.
|
No charge.
Automatic upgrades. No downloads or installation required.
|
License/Install: 15%
SB/ASP: No
charge. Automatic upgrades. No installation
required.
|
$4,500
|
None
for standard Compass 360 Survey. For Compass Suite
Products:
Development
Resources $75/mgr.
None
for standard Compass 360 Survey. For Compass Suite
Products:
Self-generated
progress checks: $105/mgr.
|
| Training Length
& Type |
2 days
systems training ** at client or vendor location. – or
10
hours of telephone training in five, two-hour segments.
**Includes other applications such as customer satisfaction
surveys and organizational climate surveys
|
Self-paced, using
wizards and documentation manual. Estimated 2-4 hours.
Telephone tutorial available if requested. |
License/Install: 3-5 days at
client site. Includes systems training, train-the-trainer on
orientation, implementation (giving and receiving feedback) and
general process consulting.
sB/ASP: No
training required. All setup done by
SumTotal SystemsTM
|
Multiple
training options from 1/2 day to 2 days |
Multiple
training options from 1/2 day to 2 days
|
| Cost of Training
|
No charge for
the first person $1.250 per person for each extra person. Trainer travel expenses paid
by client when at client location.
To see if you qualify for a free
20/20 Insight Gold Assessment, click on the medallion below
|
No charge for
telephone tutorial. |
License/install: Onsite training included in base cost.
SB/ASP Web-based and telephone training included
in price. Trainer travel expenses paid by client. |
Depends on
length, number of people, and location. Workshops
typically run $3,000 per day plus travel at client location for up
to 20 people. |
Depends on
length, number of people, and location. Workshops
typically run $3,000 per day plus travel at client location for up
to 20 people. |